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Before You Submit a Request

We quality check every order and record a packaging video before it ships, so any issue you raise here is verified against our own footage. Please read this carefully before filling the form below, so you know what applies to your situation.

This falls under Exchange

  • Colour appears different in hand: As mentioned on our product pages, colours can look slightly different in person due to screen display settings and lighting during our photoshoots. This is expected and is not a product fault.
  • Personal preference or general dissatisfaction: This includes comments like the product not being "up to the mark," not looking as good as expected, the quality or fabric feel not matching your personal expectations, or simply not liking the product once it arrived. We manufacture our products in bulk and maintain the same quality standard across every order, so how a product feels or looks can vary slightly from person to person. This is treated as a matter of personal preference rather than a product fault.
  • Fitting or sizing issue: This includes the product feeling too loose, too tight, too short, or too long compared to what you expected. Please check our size chart on the product page carefully before ordering. If the size does not feel right even after checking the chart, this falls under exchange.

If your issue matches any of the points above, please proceed with an exchange request. An exchange fee of ₹199 per style applies once approved. This covers picking up your current item, the packaging and ironing required to prepare your replacement, and the forward delivery of your new size. We will share your payment link, UPI ID, or QR code, and your new size will be dispatched once payment is received.

This falls under Return

  • The product received is damaged or not functioning as intended, for example a broken zip, torn stitching, a missing button, or any part that does not work as it should.
  • The wrong item was received.
  • The product is materially different from what was listed, such as a different design, fabric, or construction than shown on the product page.

Returns are verified against our quality check and packaging video, and once confirmed, no charge applies.

What we need from you

Please describe your issue clearly, including which part of the product is affected and how it differs from what you expected. A clear and specific description helps our support team verify your request quickly.

Next step: Once your issue is verified, our support team will connect with you on WhatsApp within 1 to 2 business days regarding your request.

Important: All requests (Exchange or Return) must be raised within 7 days of delivery. The product must be unused, unworn, unwashed, with tags and original packaging intact. Once approved, refunds or replacement dispatch are processed within 7 to 10 business days.

For more details, please check our Return and Exchange Policy.