Returns & Exchange

At aestlo, we aim to provide high-quality products and a smooth, transparent shopping experience. If you are not fully satisfied with your purchase, our return, exchange, and cancellation policy is outlined below to ensure clarity and fairness for both customers and the brand.

1. Eligibility for Return or Exchange

A return or exchange request will be accepted only if all of the following conditions are met:

The request is raised within 7 days of the delivery date.

The product is unused, unworn, unwashed, and in resalable condition.

Original tags are intact and attached to the product.

The product is returned in its original packaging, along with all accessories or inserts.

Only one return or exchange is allowed per product per order.

Fit & Size Issues: If your concern is related to size, fit, or how the product feels on you, this is eligible for exchange only. A cash return is not available for fit/size reasons — only a genuine product issue on our end (wrong item, defect, damage) qualifies for a return. See Sections 2 and 3 below for the full process.

Important Note:
All returned products undergo a strict quality inspection. Products showing signs of use, stains, odors, damage, alterations, or missing tags/components will not be eligible for return or exchange and will be sent back to the customer.

2. Returns

If you wish to return a product:

You must connect with our support team via the Contact Us page and submit the return request with complete and accurate details for proper understanding and faster resolution.

Refunds will be processed to the original payment method only after the returned product successfully passes our quality inspection.

Return Shipping Charges:
Returns are accepted only when the issue is on aestlo's side wrong item, damage, defect, or an error in your order. For these cases, we bear the full return shipping cost.

If you'd still like to return a product for reasons of personal preference (style, color, change of mind) rather than requesting an exchange, a ₹180 return fee applies. This amount reflects our actual reverse pickup, delivery, and packaging cost for processing your return  it is not a profit charge, just what it genuinely costs us to bring the product back and process it.

The ₹180 return fee will be deducted directly from your refund amount, you do not need to make a separate payment. Once your returned product passes quality inspection, the refund (order value minus ₹180) will be processed to your original payment method within 7-10 business days.

For COD Orders: Since no online payment was collected at the time of purchase, we will request your bank account details (account number, IFSC code, account holder name or UPI id) once the returned product is received. The refund, order value minus the ₹180 return fee will be processed via bank transfer within 7-10 business days after the product passes quality inspection.

Returns must be shipped strictly as per the instructions provided by our support team. Unauthorized returns will not be accepted.

3. Exchanges

We offer exchanges under the following conditions:

Exchanges Due to aestlo’s Error:
If you receive a wrong size, wrong color, wrong product, defective item, or damaged product, all exchange and shipping charges will be fully borne by aestlo.

No Exchanges for Customer Preference:

Size & Fit Exchanges: If your product doesn't fit as expected, or you'd like a different size, this is eligible for exchange. A ₹99 exchange fee applies, this covers our one-time delivery cost to send the new size to you; we do not charge anything beyond our actual delivery cost, and no profit is added to this fee.

Payment must be completed before your exchange is processed. Once you raise a request via Contact Us or WhatsApp, our team will share a payment link for ₹99. Your new size will be dispatched only after payment is received.

Exchange is available only once per product per order, and only for a different size of the same product, we do not offer exchange for a different style, design, or product. If you'd like a different product entirely, this falls under our return policy (Section 2), not exchange.

Customers are strongly advised to review the size chart and product details carefully before ordering, to avoid needing an exchange.

Replacement Unavailability:
If a replacement is unavailable in cases where aestlo is at fault, you may opt for a refund as per this policy.

4. Non-Returnable & Non-Exchangeable Conditions

Returns or exchanges will not be accepted if the product:

Shows visible signs of use or wear

Has been washed, altered, or damaged after delivery

Is missing original tags, original packaging, or accessories

Is requested for return after 7 days from the delivery date

5. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product:

Contact us within 48 hours of delivery via the Contact Us page.

Share your order ID, along with clear images or videos showing the issue.

Once verified, we will arrange a free replacement or a full refund, depending on product availability and your preference.

6. Return & Exchange Pickup Mandatory Handover Proof (Fraud Prevention)

When a return or exchange pickup is scheduled, submitting a clear handover video or photo is mandatory to protect both you and aestlo from transit-related issues or scams. You may choose either format a video is not compulsory if a clear photo is provided instead.

The video or photo must clearly show:

  • The original product
  • Original tags attached
  • Original packaging
  • The product being handed over to the delivery agent

If submitting a video, the product, tags, and packaging must be clearly visible throughout, without cuts. If submitting a photo, all of the above must be visible clearly in the frame.

This must be shared with us through either of the following:

Along with your video or photo, please share:

  • Order ID
  • Registered email or phone number
  • Reason for return or exchange
  • Supporting images or videos (if applicable)

This must be shared at the time of handover to the delivery agent, for both returns and exchanges.

Why we require this: In some cases, the delivery agent or courier company may tamper with, damage, or mishandle a parcel during transit or pickup. Without clear proof of the product's condition at the exact moment of handover, it becomes difficult to determine whether the issue occurred on the customer's end, during transit, or at our end. This handover proof allows us to clearly identify where an issue occurred and resolve it fairly, protecting both you and us from disputes or false claims. Requests without a proper handover video or photo may be rejected or delayed.

7. Cancellations

Orders can be cancelled within 6 hours of placing the order or before dispatch, whichever is earlier.

Once the order is shipped, it cannot be cancelled. However, it may still qualify for return as per this policy.

8. Processing Timelines

Our support team will respond within 1–2 business days after receiving a complete request.

Once the returned product is received and approved, refunds or exchanges will be processed within 7–10 business days.

All timelines mentioned refer to business days, excluding Sundays and public holidays.

Final Authority

Aestlo reserves the right to approve or reject any return, exchange, or refund request based on quality inspection results and compliance with this policy.